Ticket Refund Application

Tell us why you cannot use your tickets so that we can assess your refund request.

Please upload evidence that supports your refund application.

To avoid delays, please upload your booking confirmation, not your event tickets.

Your booking confirmation must clearly show:

• Order number and order date
• Event name and event date
• Venue
• All ticket/seat details, all fees and any extras/merchandise purchased
• The total amount paid
• Proof of Ticket Refund Protection purchase

Please ensure your bank details are correct to avoid delay to your refund application. All bank data is encrypted and securely managed.

Please note we do not refund to savings accounts. You must provide a checking account or Paypal.

By clicking submitting your application, you confirm that:

• You are submitting a refund application, which we will process on behalf of the ticket agent or venue.
• If this booking includes other ticket holders, you have their authority to submit this refund application on their behalf.
• You will provide any additional information or evidence that may reasonably be required to process your refund application.
• Any costs you incur in preparing or submitting your refund application will not be reimbursed. Only the ticket price and any eligible associated fees, excluding the Ticket Protection fee, may be refunded.
• You understand that submitting a fraudulent or deliberately exaggerated refund application may constitute a criminal offence and could result in prosecution.
• If your refund application is approved and paid, the tickets covered by the refund will be cancelled and will no longer be valid for entry.
• You agree that we may contact you by email regarding your refund application.
• You agree that your name and email address may be shared with our third-party payment processor solely for the purpose of processing your refund.