Form preview – Ticket Refunds

Ticket Refund Application Test

1Reason for refund

2Event details

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Incident Details

Reason for Refund Application(Required)

Incident date(Required)

If you have been given a passcode please enter it here

Please upload death certificate/obituary notice/order of service(Required)

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Accepted file types: jpg, png, pdf, txt, doc, docx, dot, dotx, jpeg, Max. file size: 10 MB, Max. files: 2.

Please upload evidence such as an official police report, insurance claim for vehicle damage, report from a roadside assistance service or a repair invoice

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Accepted file types: jpg, png, pdf, txt, doc, docx, dot, dotx, jpeg, Max. file size: 10 MB, Max. files: 5.

Please upload a letter from your commanding officer confirming the call to duty showing the dates you will be away(Required)

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Accepted file types: jpg, png, pdf, txt, doc, docx, dot, dotx, jpeg, Max. file size: 10 MB, Max. files: 2.

Please upload a letter from your employer confirming your redundancy/relocation.(Required)

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Accepted file types: jpg, png, pdf, txt, doc, docx, dot, dotx, jpeg, Max. file size: 10 MB, Max. files: 2.

Please upload confirmation of a delay from a public transport provider which details the cause, date and extent of a delay(Required)

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Accepted file types: jpg, png, pdf, txt, doc, docx, dot, dotx, jpeg, Max. file size: 10 MB, Max. files: 5.

Please upload a buildings insurer/loss adjuster's report or report from the emergency services advising you have suffered a burglary/fire/damage to your home/place of business in the 3 days before the event(Required)

Drop files here or

Accepted file types: jpg, png, pdf, txt, doc, docx, dot, dotx, jpeg, Max. file size: 10 MB, Max. files: 5.

Please upload a copy of your positive COVID test result from an authorised health service provider (no photos of home tests)(Required)

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Accepted file types: jpg, png, pdf, txt, doc, docx, dot, dotx, jpeg, Max. file size: 10 MB, Max. files: 5.

Please upload jury summons(Required)

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Accepted file types: jpg, png, pdf, txt, doc, docx, dot, dotx, jpeg, Max. file size: 10 MB, Max. files: 5.

Please provide further details(Required)

Please provide confirmation from the meteorological office detailing the adverse weather, weblinks from a reputable national news outlet(Required)

Please upload doctor's certificate, hospital letter, prescription, etc confirming the dates and nature of your incapacity/illness(Required)

Drop files here or

Accepted file types: jpg, png, pdf, txt, doc, docx, dot, dotx, jpeg, Max. file size: 10 MB, Max. files: 5.

Please advise how the deceased is related to you(Required)

Please provide any additional information you think maybe of help with your refund application

Please upload any additional supporting documents/photos/screenshots you think maybe of help with your refund application

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Accepted file types: jpg, png, pdf, txt, doc, docx, dot, dotx, jpeg, Max. file size: 10 MB, Max. files: 5.

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Event Details

Date of event(Required)

If the event was more than 60 days ago please contact us.

Order/booking number(Required)

Date ticket purchased(Required)

Value of unused tickets(Required)

Only enter numbers. Do not include £, €, or $ symbols in this field.

How many tickets are unused?(Required)

Please enter a number from 1 to 20.

In which country is the event(Required)

Document Uploads

Please upload your full booking confirmation, which must clearly show:

Event name
Date
Venue
Payment details
Proof of Secure My Booking purchase

Do not upload your tickets – they are not required and will slow down your application. Failure to upload the correct document will delay your refund and may result in rejection.

Please upload your receipt/booking confirmation(Required)

Drop files here or

Accepted file types: jpg, png, pdf, txt, doc, docx, dot, dotx, jpeg, Max. file size: 10 MB, Max. files: 5.

Please screenshot or save it as a PDF/Word document before uploading.

If you cannot convert your order confirmation email into a document to upload, you can forward the email to pdfconvert@pdfconvert.me and you will receive a PDF of your email sent back to you in minutes can then upload it. Please note a third party, pdfconvert.me, provides this free service and we accept no liability.

Confirmation I have uploaded my ticket booking confirmation email showing all fees, venue, name of show, date, and full amount paid. Tickets are not required and I understand failure to provide the correct documents will lead to delays in processing of my refund application(Required)

I have followed above instruction

Your Details

First Name(Required)

Last Name(Required)

Address(Required)

Town/City(Required)

Postcode/Zip(Required)

Country(Required)

US States(Required)

Phone(Required)

Email(Required)

Enter Email Confirm Email

Please tick if you are an ATG Theatre Card Plus member

Yes

ATG Theatre Card Plus number

Do you have an Access Card

Yes

Find out more at www.accesscard.online

Access Card Number

Payment

Please ensure your bank details are correct. We can not refund the card you purchased with as we are a third party refunds service and do not hold your original purchase information. All bank data is encrypted and securely managed.

Payment

PayPal may charge you fees, we are not liable for any fees charged

Some US-based bank accounts charge fees for receiving payments, these can vary between $10-20 please be aware we do not cover fees imposed by your bank. You can check with your bank or on this partial list of the fees your bank may charge

See List

Payment

Please ensure your Sort Code and Account Number are correct. We can not refund the card you purchased with as we are a third party refunds service and do not hold your original purchase information. All bank data is encrypted and securely managed. Your name should EXACTLY the same same as it is on your bank account to avoid our payment provider rejecting the processing of your refund.

How would you like your payment to be made?(Required)

Bank Account

PayPal

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PayPal Email

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PayPal Email Address(Required)

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First Name and Last Name on Your Account(Required)

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Account Number 8 Digits(Required)

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Sort Code 6 Digits(Required)

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ACH Number(Required)

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Bank Account Number(Required)

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Swift Code/BIC(Required)

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Wire Routing Number(Required)

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IBAN(Required)

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US Bank Name(Required)

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BSB/EFT/CLABE(Required)

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Bank Account Type(Required)

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Credit Union?(Required)

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Bank Account Number(Required)

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Transit Number(Required)

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Canadian Bank Name(Required)

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Institution Number(Required)

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Canadian Bank Type(Required)

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BIC/SWIFT(Required)

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Please note we do not refund to savings accounts. You must provide a checking account or Paypal.

Declaration

On clicking the 'Submit' button below you will be registering a refund application which we will process on behalf of the ticket agent/venue.
If there are other persons on this booking you have the authority to submit a refund application on their behalf.
You shall provide any further information which may reasonably be requested
Any costs you have incurred in preparing your refund application are not refundable. Only tickets and associated fees (excluding the fee paid for ticket protection) may be refunded
You understand that the making of a fraudulent or exaggerated refund application is a criminal offence and may leave you liable to prosecution.
You agree that if your refund application is paid tickets must be sent to us and e-tickets will be invalidated
You agree that we may contact you via email for the purposes of this refund application
You agree that your name and email address will be provided to a third-party payment processor for the sole reason of processing your refund

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