We aim to process your refund within 7 days. You will be sent emails to keep you informed.
The information we need to review your request varies for different claims and you will be informed during the refund request process.
We will make payment to bank details you have provided in your refund application.
Please check your email as your claim status is automatically sent to you.
Ticket Refunds is an independent company which specialises in customer refunds and reimbursements. We do not have details of your ticket purchase since this was made through a ticket agent or venue.
Please note event/show tickets which you can not attend due to a reason that is not covered by ticket refund protection can not be changed by us, may we suggest you contact the online ticket agency and ask if they can change the date for a more appropriate date for you.
You must submit a refund request as soon as possible and you have a maximum of sixty (60) days after the event for which you are claiming a refund occurred.
Ticket Claims is operated by Secure Refunds Ltd.
Your documents will be kept for a period of 12 months and will then be destroyed.
Please see the Contact Us section to get in touch.