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How long does it take for the refund request to be handled?

We aim to process your refund within 7 days. You will be sent emails to keep you informed.

What documents do I need to support my refund request?

The information we need to review your request varies for different claims and you will be informed during the refund request process.

How will you pay my refund?

We will make payment to bank details you have provided in your refund application.

I want to find out the status of my claim

Please check your email as your claim status is automatically sent to you.

Why are you asking for my booking details? Don't you have this information already?

Ticket Refunds is an independent company which specialises in customer refunds and reimbursements.  We do not have details of your ticket purchase since this was made through a ticket agent or venue.

I want to change the date of the event I have booked

Please note event/show tickets which you can not attend due to a reason that is not covered by ticket refund protection can not be changed by us, may we suggest you contact the online ticket agency and ask if they can change the date for a more appropriate date for you.

Is there a time limit to when I have to submit a refund request?

You must submit a refund request as soon as possible and you have a maximum of sixty (60) days after the event for which you are claiming a refund occurred.

Who are Ticket Refunds

Ticket Claims is operated by Secure Refunds Ltd.

What happens to my documents?

Your documents will be kept for a period of 12 months and will then be destroyed.

I can't find the answer to my question here

Please see the Contact Us section to get in touch.

This website is operated by Secure Refunds Limited
Registered office Gibraltar Heights, Bishop Rapallo's Ramp, GX11 1AA, Gibraltar Registered Company Number 106563


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