Help – Ticket Refunds

How long does it take for the refund request to be handled?

We aim to process your refund within 14 days. You will be sent emails to keep you informed.

What documents do I need to support my refund request?

The information we need to review your request varies for different claims and you will be informed during the refund request process.

How will you pay my refund?

We will make payment to bank details you have provided in your refund application.

I want to find out the status of my claim

Please check your email as your claim status is automatically sent to you.

Why are you asking for my booking details? Don't you have this information already?

Ticket Refunds is an independent company which specialises in customer refunds and reimbursements. We do not have details of your ticket purchase since this was made through a ticket agent or venue.

I want to change the date of the event I have booked

Please note event/show tickets which you can not attend due to a reason that is not covered by ticket refund protection can not be changed by us, may we suggest you contact the online ticket agency and ask if they can change the date for a more appropriate date for you.

Is there a time limit to when I have to submit a refund request?

You must submit a refund request as soon as possible and you have a maximum of sixty (60) days after the event for which you are claiming a refund occurred.

Where should I send any tickets if requested?

Only send in tickets if you have been asked to.

Documents should be sent to:

J M Marketing Limited
34 Lime Street
London
EC3M 7AT
United Kingdom

Please make sure that you clearly mark your refund reference number on the first page of any papers which you send us. You will find this in the email we sent after you submitted your refund request, you can also reply to this email with scanned documents attached if you prefer.

Please make sure that you pay the correct postage when sending documents by mail, particularly if you are sending a large envelope. You should always take copies of these documents for safekeeping and ideally, send them by recorded mail or special delivery.

Please note we will not return any documents and they will be destroyed within 12 months.

Who are Ticket Refunds

Ticket Claims are the customer refund and reimbursement division of JM Marketing (Gibraltar) Ltd.

What happens to my documents?

Your documents will be kept for a period of 12 months and will then be destroyed.

I can't find the answer to my question here

Please see the Contact Us section to get in touch.