Ticket Refunds

We want to make submitting a refund application as simple as possible. Please follow the steps below to ensure you have all the information we need when you submit it.

Before starting this process, please ensure you have the ticket booking confirmation email and supporting documents. We do not require your tickets.

This website will guide you step by step to submit a refund request, which should take 10–15 minutes to complete.

Currently, refunds are taking up to 10 working days to process.

Is your refund application COVID-19 related?(Required)

Yes

You must provide either a time-stamped photo of Rapid Lateral Flow Test (home test kit) against a photo ID or piece of paper with your name on or a test result from a healthcare provider/test centre with your name and date of test shown. The test must be dated no more than 5 days before the date of the event.

Does your refund application relate to an incident affecting your ability to attend the event which occurred more than 60 days ago?(Required)

Yes

We are unable to process refund applications which are submitted more than 60 days after the event you have purchased tickets for.

Can you provide supporting documents such as a medical letter, police report, proof of transport failure, or any support your refund application?(Required)

Yes

To process a refund application, we must have supporting documentation of the incident to help us ensure refund applications are processed quickly and accurately so we can provide you with the best service.
For sickness/illness/injury you can download our easy-to-use form and have your doctor stamp and sign it. Download Here

Is the reason you couldn’t attend the booked event one of the following? (Required)

Incapacity of the Ticket Holder caused by an Accident, Bodily Injury or Sickness or a personal medical emergency before the Event.
Incapacity of a Dependent through Accident, Bodily Injury or Sickness first commencing before the Event necessitating the support of the Ticket Holder.
Pregnancy of the ticket holder where the birth date is due 30 days before or after the event.
Adverse weather preventing the ticket holder’s attendance at the event.
Travel Delay on the day of the Event due to a cause outside of the control of each of the ticket holders that solely and directly prevents the ticket holder’s continued transit to the Event.
Death of the ticket holder
Death of a member of the Ticket Holder’s Immediate Family within thirty (30) days before the date of the Event.
Strikes, riots, civil commotion, martial law, Terrorism or a Volcanic Ash Event.
The ticket holder’s inability to attend due to being a member of the armed forces who is unexpectedly called to duty
The unavoidable requirement for the Ticket Holder to remain at home due to serious damage to the Ticket Holder’s home or place of business caused by fire, aircraft, explosion, storm, flood, subsidence, earthquake, falling trees, burst pipes, lightning, malicious persons or theft within 3 days before the days of the Event.
The unavoidable requirement of the ticket holder to perform jury service where the jury summons was first received by the ticket holder after the date of ticket purchase.
The ticket holder being summoned to appear at court proceedings as a witness where the witness summons was first received by the ticket holder after the date of ticket purchase.
The ticket holder thirty (30) days before the date of the event being relocated by their current employer for work more than 100 miles from the venue and which the ticket holder was unaware of at the time of ticket purchase.
The ticket holder within thirty (30) days before the event date being unexpectedly made compulsorily redundant.

Yes

Please ensure you have your documents on hand and click below to submit your refund application. If you have already submitted a refund application please do not submit another please reply to the email you have received.

We are unable to process refund applications which are not covered under the Terms & Conditions.