We are unable to process refund applications which are submitted more than 60 days after the event you have purchased tickets for. 

To process a refund application, we must have supporting documentation of the incident to help us ensure refund applications are processed quickly and accurately so we can provide you with the best service.
For sickness/illness/injury you can download our easy-to-use form and have your doctor stamp and sign it. Download Here  For COVID You must provide either a time-stamped photo of Rapid Lateral Flow Test (home test kit) against a photo ID or piece of paper with your name on or a test result from a healthcare provider/test centre with your name and date of test shown. The test must be dated no more than 5 days before the date of the event.
 

Is the reason you couldn’t attend the booked event one of the following? (Required)

• Medical Issues:The ticket holder’s inability to attend due to an accident, bodily injury, sickness, or a personal medical emergency occurring before the event.

• Dependent’s Medical Issues:If a dependent (a person who relies on you to perform tasks to support their daily life) suffers an accident, bodily injury, or sickness before the event, requiring the ticket holder’s care.

• Pregnancy:If the ticket holder is due to give birth within 30 days before or after the event.

• Severe Weather Conditions: If severe weather prevents attendance. Severe weather is defined as a weather situation where an alert has advised against travel from an official source.

• Transport Delays/Failures:This applies if your vehicle breaks down on the way to the event, if public transport/transit services are cancelled or delayed, if there is traffic congestion due to roadworks or an accident, or if there is a public transport strike and no alternative is available. The situation must occur on the date of the event while the ticket holder is beginning their journey within the country where the event is taking place.

• Death:If the ticket holder or an immediate family member (mother, father, mother-in-law, father-in-law, stepmother, stepfather, sister, brother, child, spouse, civil partner or cohabitee (and their children), civil law partner, grandparent, legal guardians, and foster parents of the ticket holder) passes away within 30 days before the event.

• Civil Disturbances:If strikes, riots, civil commotion, martial law, or terrorism directly prevent attendance.

• Natural Disasters:If a volcanic ash event or forest fires directly prevent attendance.

• Armed Forces Duty/Military Service:If the ticket holder is unexpectedly called to serve in the armed forces.

• Home or Business Damage:If the ticket holder must stay home due to severe damage to their residence or workplace caused by fire, flooding, theft, or similar incidents which occur within three days before the event.

• Jury Duty or Court Appearance:If the ticket holder is summoned for jury duty or court appearance occurring on the day of the event after purchasing the ticket.

• Work Relocation:If the ticket holder’s employer unexpectedly and permanently relocates the ticket holder more than one hundred miles from the venue within 30 days before the event. Relocation does not apply to self-employed individuals or members of senior management with a shareholding in the company.

• Redundancy/Lay Off:If the ticket holder is unexpectedly and compulsorily made redundant/laid off within 30 days before the event. Redundancy/Lay-off does not include self-employed individuals or members of senior management with a shareholding in the company.

Please ensure you have your documents on hand and click below to submit your refund application. If you have already submitted a refund application please do not submit another please reply to the email you have received. 

We are unable to process refund applications which are not covered under the Terms & Conditions.