New York Theatre Refundable Ticket Scheme

Refund applications under the refundable ticket scheme must be received within 60 days of the performance date and time, any requests received after this deadline will not be processed.
Only one order per customer per event purchased within any consecutive 28- day period can be submitted for refund
The customer making the refund application must be the original purchaser of the tickets and will need to validate ownership of the original purchase (i.e. name, order number, e-mail address, etc.) when submitting the request.
Any refund application found to be fraudulent will result in the refund being denied
Only tickets purchased directly from the theatre participating in this ticket refund scheme will be eligible under the refundable ticket scheme, any tickets purchased via resale/ticket brokers or any other outlet will be ineligible
All tickets will be verified as genuine and unused

Ticket Refund Application New York

Guide

Please note we do not require your tickets to be uploaded so please do not upload as it slows our processing of refund applications

The full booking confirmation must be uploaded showing the event name, date, venue, payment, and purchase of ticket refund protection. Failure to do this will delay your refund application being processed and could lead to it being rejected. Please screenshot or convert to a PDF/Word document.

If you are not wanting a refund of the full order only state the number of tickets and value of the tickets you are wanting refunded. Make a note in the comments section to confirm this.

If you getting an error regarding the value of tickets you have put a £/€/$ symbol this field only takes numbers.

Incident Details

Reason for Refund Application(Required)

Reason(Required)

Incident date(Required)

Incident date

Document Uploads

If you cannot convert your order confirmation email into a document to upload, you can forward the email to pdfconvert@pdfconvert.me and you will receive a PDF of your email sent back to you in minutes can then upload it.

Please note a third party provides this free service and we accept no liability. Service provided by pdfconvert.me

Please upload your receipt/booking confirmation (full email showing ticket protection purchase/event/date booked/payment)(Required)

Drop files here or

Accepted file types: jpg, png, pdf, txt, doc, docx, dot, dotx, jpeg, Max. file size: 10 MB, Max. files: 5.

Confirmation I have uploaded my ticket booking confirmation email showing all fees, venue, name of show, date, and full amount paid. Tickets are not required and I understand failure to provide the correct documents will lead to delays in processing of my refund application(Required)

I have followed above instruction

Event Details

Date of event(Required)

If the event was more than 60 days ago please contact us.

Order/booking number(Required)

Date ticket purchased(Required)

How many tickets are unused?(Required)

Please enter a number from 1 to 20.

Value of unused tickets(Required)

Your Details

First Name(Required)

Last Name(Required)

Address(Required)

Town/City(Required)

Postcode/Zip(Required)

Country(Required)

US States(Required)

Phone(Required)

Email(Required)

Enter Email Confirm Email

Payment

Please ensure your bank details are correct. We can not refund the card you purchased with as we are a third party refunds service and do not hold your original purchase information. All bank data is encrypted and securely managed.

Payment

Some US-based bank accounts charge fees for receiving payments, these can vary between $10-20 please be aware we do not cover fees imposed by your bank. You can check with your bank or on this partial list of the fees your bank may charge

See List

Payment

Please ensure your Sort Code and Account Number are correct. We can not refund the card you purchased with as we are a third party refunds service and do not hold your original purchase information. All bank data is encrypted and securely managed.

How would you like your payment to be made?(Required)

Bank Account

PayPal

PayPal Email(Required)

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Name as it appears on your bank account(Required)

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Account Number 8 Digits(Required)

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Sort Code 6 Digits(Required)

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ABA Wire Routing Number(Required)

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Bank Account Number(Required)

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Swift Code(Required)

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IBAN(Required)

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BIC/BSB

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US Bank Name(Required)

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Declaration

On clicking the 'Submit' button below you will be registering a refund application which we will process on behalf of the ticket agent/venue.
If there are other persons on this booking you have the authority to submit a refund application on their behalf.
Any costs you have incurred in preparing your refund application are not refundable. Only tickets and associated fees (excluding the fee paid for ticket protection) may be refunded
You understand that the making of a fraudulent or exaggerated refund application is a criminal offence and may leave you liable to prosecution.
You agree that if your refund application is paid e-tickets will be invalidated
You agree that we may contact you via email for the purposes of this refund application
You agree that your name and email address will be provided to a third party payment processor for the sole reason of processing your refund