NYC Applications – Ticket Refunds

Incident Details

Reason for Refund Application(Required)

Please Provide Further Details(Required)

Incident date(Required)

Incident date

Document Uploads

If you cannot convert your order confirmation email into a document to upload, you can forward the email to pdfconvert@pdfconvert.me and you will receive a PDF of your email sent back to you in minutes can then upload it.

Please note a third party provides this free service and we accept no liability. Service provided by pdfconvert.me

Important:

Uploading the correct document ensures a smooth and fast refund process.

Do NOT upload your tickets – they are not required and will slow down your application.

You MUST upload your full booking confirmation, which must clearly show:

Event name
Date
Venue
Payment details
Proof of ticket refund protection purchase

Failure to upload the correct document will delay your refund and may result in rejection.

Please screenshot or save it as a PDF/Word document before uploading.

Please upload your receipt/booking confirmation (full email showing ticket protection purchase/event/date booked/payment)(Required)

Drop files here or

Accepted file types: jpg, png, pdf, txt, doc, docx, dot, dotx, jpeg, Max. file size: 10 MB, Max. files: 5.

Event Details

Partial Refund Requests: If you only want a refund for some of the tickets in your order, please specify the number of tickets and their total value. Add a note in the comments section to confirm this.

Ticket Value Error: If you’re seeing an error when entering the ticket value, make sure you’re only entering numbers—do not include £, €, or $ symbols in this field.

Date of event(Required)

If the event was more than 60 days ago please contact us.

Order/booking number(Required)

Date ticket purchased(Required)

How many tickets are unused?(Required)

Please enter a number from 1 to 20.

Value of unused tickets(Required)

Your Details

First Name(Required)

Last Name(Required)

Address(Required)

Town/City(Required)

Postcode/Zip(Required)

Country(Required)

US States(Required)

Phone(Required)

Payment

Please ensure your bank details are correct. We can not refund the card you purchased with as we are a third party refunds service and do not hold your original purchase information. All bank data is encrypted and securely managed.

Payment

Please ensure your bank details are correct. We can not refund the card you purchased with as we are a third party refunds service and do not hold your original purchase information. All bank data is encrypted and securely managed.

Some US-based bank accounts charge fees for receiving payments, these can vary between $10-20 please be aware we do not cover fees imposed by your bank. You can check with your bank or on this partial list of the fees your bank may charge

See List

Payment

Please ensure your Sort Code and Account Number are correct. We can not refund the card you purchased with as we are a third party refunds service and do not hold your original purchase information. All bank data is encrypted and securely managed.

PayPal Email(Required)