This short form will guide you through the refund application process, starting with some pre-claim questions to check your eligibility before filling out the full application.
To help us assess your request, please have your booking confirmation email and any supporting documents ready. We do not need your tickets.
Once submitted, refunds are currently taking up to 7 days to process.
Refund applications must be submitted within 60 days of the event date. We cannot process applications submitted after this period.
We are unable to process refund applications for reasons which are not covered under the Terms & Conditions.
To complete your application you'll need:
Please note that all documents need to be saved as an accepted file type (jpg, png, pdf, txt, doc, docx, dot, dotx, jpeg.) Emails cannot be uploaded directly
You'll need to provide any reasonable evidence requested with supporting documents, such as:
For security and compatibility reasons, we can only accept emails that have been saved as a pdf or jpeg. This helps us process your documents safely and consistently.
If your confirmation is an email, you can:
To process a refund application, we must have supporting documentation of the incident to help us ensure refund applications are processed quickly and accurately so we can provide you with the best service. For sickness, illness or injury, you can download our easy-to-use form and have your doctor stamp and sign it. Download Here
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