We want to make submitting a refund application as simple as possible please follow the below steps to ensure you have all the information we need when you submit.
This website will guide you step by step to submit a refund request and should take 10-15 minutes to complete.
Please note these important points
If your tickets are for a show that is cancelled please wait for the venue to contact you with options as ticket protection doesn’t cover cancelled show where the venue will be offering refunds & exchanges.
Currently refunds are taking up to 10 working days to process
Before you start this process please ensure you have the ticket booking confirmation email and any supporting documents. We do not require your tickets.