We want to make submitting a refund request as simple as possible.

You will be asked a few questions to ensure your request is covered. Please make sure you have a copy of your ticket order and any evidence to back up your claim as this will be required when submitting the request.

This website will guide you step by step to submit a refund request and should take 10-15 minutes to complete.

If your tickets are for a show that is cancelled please wait for the venue to contact you with options as ticket protection doesn’t cover cancelled show where the venue will be offering refunds & exchanges. As you can imagine venues are very busy at the moment so please have some patience as they work through each show contacting bookers.

Please note we do not cover inability to attend an event due to COVID status proof, proof of vaccine, or mask wearing rules being imposed by the venue .

Currently refunds are taking up to 30 days to process due to large volumes of requests. Please do not resubmit previously submitted requests as this slows down processing.