Ticket Refunds

Ticket Refund Application

Guide

Please note we do not require your tickets to be uploaded so please do not upload as it slows our processing of refund applications

The full booking confirmation must be uploaded showing the event name, date, venue, payment, and purchase of ticket refund protection. Failure to do this will delay your refund application being processed and could lead to it being rejected. Please screenshot or convert to a PDF/Word document.

If you are not wanting a refund of the full order only state the number of tickets and value of the tickets you are wanting refunded. Make a note in the comments section to confirm this.

If you getting an error regarding the value of tickets you have put a £/€/$ symbol this field only takes numbers.

Incident Details

Reason for Refund Application(Required)

Incident date(Required)

Incident date

Document Uploads

If you have been given a passcode please enter it here

If you cannot convert your order confirmation email into a document to upload, you can forward the email to pdfconvert@pdfconvert.me and you will receive a PDF of your email sent back to you in minutes can then upload it.

Please note a third party provides this free service and we accept no liability. Service provided by pdfconvert.me

Please upload your receipt/booking confirmation (full email showing ticket protection purchase/event/date booked/payment)(Required)

Drop files here or

Accepted file types: jpg, png, pdf, txt, doc, docx, dot, dotx, jpeg, Max. file size: 10 MB, Max. files: 5.

Confirmation I have uploaded my ticket booking confirmation email showing all fees, venue, name of show, date, and full amount paid. Tickets are not required and I understand failure to provide the correct documents will lead to delays in processing of my refund application(Required)

I have followed above instruction

Please upload death certificate/obituary notice/order of service(Required)

Drop files here or

Accepted file types: jpg, png, pdf, txt, doc, docx, dot, dotx, jpeg, Max. file size: 10 MB, Max. files: 2.

Please upload evidence such as an official police report, insurance claim for vehicle damage, report from a roadside assistance service or a repair invoice

Drop files here or

Accepted file types: jpg, png, pdf, txt, doc, docx, dot, dotx, jpeg, Max. file size: 10 MB, Max. files: 5.

Please upload a letter from your employer confirming your redundancy/relocation.(Required)

Drop files here or

Accepted file types: jpg, png, pdf, txt, doc, docx, dot, dotx, jpeg, Max. file size: 10 MB, Max. files: 2.

Please upload a letter from your commanding officer confirming the call to duty showing the dates you will be away(Required)

Drop files here or

Accepted file types: jpg, png, pdf, txt, doc, docx, dot, dotx, jpeg, Max. file size: 10 MB, Max. files: 2.

Please upload confirmation of a delay from a public transport provider which details the cause, date and extent of a delay(Required)

Drop files here or

Accepted file types: jpg, png, pdf, txt, doc, docx, dot, dotx, jpeg, Max. file size: 10 MB, Max. files: 5.

Please upload a buildings insurer/loss adjuster's report or report from the emergency services advising you have suffered a burglary/fire/damage to your home/place of business in the 3 days before the event(Required)

Drop files here or

Accepted file types: jpg, png, pdf, txt, doc, docx, dot, dotx, jpeg, Max. file size: 10 MB, Max. files: 5.

Please upload a copy of your positive COVID test result from an authorised health service provider (no photos of home tests)(Required)

Drop files here or

Accepted file types: jpg, png, pdf, txt, doc, docx, dot, dotx, jpeg, Max. file size: 10 MB, Max. files: 5.

Please upload jury summons(Required)

Drop files here or

Accepted file types: jpg, png, pdf, txt, doc, docx, dot, dotx, jpeg, Max. file size: 10 MB, Max. files: 5.

Please advise how the deceased is related to you(Required)

Please provide further details(Required)

Please provide confirmation from the meteorological office detailing the adverse weather, weblinks from a reputable national news outlet(Required)

Please upload doctor's certificate, hospital letter, prescription, etc confirming the dates and nature of your incapacity/illness(Required)

Drop files here or

Accepted file types: jpg, png, pdf, txt, doc, docx, dot, dotx, jpeg, Max. file size: 10 MB, Max. files: 5.

Please upload any additional supporting documents/photos/screenshots you think maybe of help with your refund application

Drop files here or

Accepted file types: jpg, png, pdf, txt, doc, docx, dot, dotx, jpeg, Max. file size: 10 MB, Max. files: 5.

Please provide any additional information you think maybe of help with your refund application

Event Details

Date of event(Required)

If the event was more than 60 days ago please contact us.

Order/booking number(Required)

Date ticket purchased(Required)

How many tickets are unused?(Required)

Please enter a number from 1 to 20.

Value of unused tickets(Required)

Your Details

First Name(Required)

Last Name(Required)

Address(Required)

Town/City(Required)

Postcode/Zip(Required)

Country(Required)

US States(Required)

Phone(Required)

Email(Required)

Enter Email Confirm Email

Please tick if you are an ATG Theatre Card Plus member

Yes

ATG Theatre Card Plus number

Payment

Please ensure your bank details are correct. We can not refund the card you purchased with as we are a third party refunds service and do not hold your original purchase information. All bank data is encrypted and securely managed.

Payment

Please ensure your Sort Code and Account Number are correct. We can not refund the card you purchased with as we are a third party refunds service and do not hold your original purchase information. All bank data is encrypted and securely managed.

Name as it appears on your bank account(Required)

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Account Number 8 Digits(Required)

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Sort Code 6 Digits(Required)

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ABA Routing Transit Number(Required)

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Bank Account Number(Required)

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Swift Code(Required)

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IBAN(Required)

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US Bank Name(Required)

BIC

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Declaration

On clicking the 'Submit' button below you will be registering a refund application which we will process on behalf of the ticket agent/venue.
If there are other persons on this booking you have the authority to submit a refund application on their behalf.
You shall provide any further information which may reasonably be requested
Any costs you have incurred in preparing your refund application are not refundable. Only tickets and associated fees (excluding the fee paid for ticket protection) may be refunded
You understand that the making of a fraudulent or exaggerated refund application is a criminal offence and may leave you liable to prosecution.
You agree that if your refund application is paid tickets must be sent to us and e-tickets will be invalidated
You agree that we may contact you via email and SMS for the purposes of this refund application
You agree that your name and email address will be provided to Revolut or the sole reason of processing your refund

Some US-based bank accounts charge fees for receiving payments, these can vary between $10-20 please be aware we do not cover fees imposed by your bank. You can check with your bank or on this partial list of the fees your bank may charge

See List