If you cannot convert your order confirmation email into a document to upload, you can forward the email to pdfconvert@pdfconvert.me and you will receive a PDF of your email sent back to you in minutes can then upload it.

Please note a third party provides this free service and we accept no liability. Service provided by pdfconvert.me

Important:

Uploading the correct document ensures a smooth and fast refund process.

Do NOT upload your tickets – they are not required and will slow down your application.

You MUST upload your full booking confirmation, which must clearly show:

• Event name 
• Date
• Venue 
• Payment details 
• Proof of ticket refund protection purchase

Failure to upload the correct document will delay your refund and may result in rejection.

Please screenshot or save it as a PDF/Word document before uploading.

Your Details

Event Details

Payment

Please ensure your bank details are correct. We can not refund the card you purchased with as we are a third party refunds service and do not hold your original purchase information. All bank data is encrypted and securely managed.

Payment

Please ensure your bank details are correct. We can not refund the card you purchased with as we are a third party refunds service and do not hold your original purchase information. All bank data is encrypted and securely managed.

PayPal may charge you fees, we are not liable for any fees charged

See List

Payment

Please ensure your Sort Code and Account Number are correct. We can not refund the card you purchased with as we are a third party refunds service and do not hold your original purchase information. All bank data is encrypted and securely managed. Your name should EXACTLY the same same as it is on your bank account to avoid our payment provider rejecting the processing of your refund.

Please note we do not refund to savings accounts. You must provide a checking account or Paypal.

Declaration

• On clicking the 'Submit' button below you will be registering a refund application which we will process on behalf of the ticket agent/venue.
• If there are other persons on this booking you have the authority to submit a refund application on their behalf.
• You shall provide any further information which may reasonably be requested
• Any costs you have incurred in preparing your refund application are not refundable. Only tickets and associated fees (excluding the fee paid for ticket protection) may be refunded
• You understand that the making of a fraudulent or exaggerated refund application is a criminal offence and may leave you liable to prosecution.
• You agree that if your refund application is paid tickets must be sent to us and e-tickets will be invalidated
• You agree that we may contact you via email for the purposes of this refund application
• You agree that your name and email address will be provided to a third-party payment processor for the sole reason of processing your refund