Ticket Refunds

Incident Details

Cause of cancellation(Required)

Cause of Cancellation

Incident date(Required)

Incident date

Document Uploads

If you have been given a passcode please enter it here

PLEASE NOTE WE DO NOT REQUIRE YOUR TICKETS TO BE UPLOADED, DO NOT UPLOAD THEM IT WILL SLOW THE PROCESSING

THE FULL BOOKING CONFIRMATION MUST BE UPLOADED SHOWING EVENT, DATE, VENUE, PAYMENT, PURCHASE OF REFUND PROTECTION FAILURE TO DO SO WILL DELAY YOUR REFUND BEING PROCESSED AND COULD LEAD TO YOUR REFUND REQUEST BEING REJECTED

Please upload your receipt/booking confirmation (full email showing ticket protection purchase/event/date booked/payment)(Required)

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Accepted file types: jpg, png, pdf, txt, doc, docx, Max. file size: 3 MB, Max. files: 5.

Please upload death certificate/obituary notice/order of service(Required)

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Accepted file types: jpg, png, pdf, txt, doc, docx, Max. file size: 3 MB, Max. files: 2.

Please upload evidence such as an official police report, insurance claim for vehicle damage, report from a roadside assistance service or a repair invoice

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Accepted file types: jpg, png, pdf, txt, doc, docx, Max. file size: 3 MB, Max. files: 5.

Please upload a letter from your employer confirming your redundancy/relocation.(Required)

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Accepted file types: jpg, png, pdf, txt, doc, docx, Max. file size: 3 MB, Max. files: 2.

Please upload an official letter confirming the call to duty showing the dates you will be away(Required)

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Accepted file types: jpg, png, pdf, txt, doc, docx, Max. file size: 3 MB, Max. files: 2.

Please upload confirmation of a delay from a public transport provider which details the cause, date and extent of a delay(Required)

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Accepted file types: jpg, png, pdf, txt, doc, docx, Max. file size: 3 MB, Max. files: 5.

Please upload a buildings insurer/loss adjuster's report or report from the emergency services clarifying the nature and extent of the damage(Required)

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Accepted file types: jpg, png, pdf, txt, doc, docx, Max. file size: 3 MB, Max. files: 5.

Please upload a copy of the notice to self-isolate(Required)

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Accepted file types: jpg, png, pdf, txt, doc, docx, Max. file size: 3 MB, Max. files: 5.

Please upload jury summons(Required)

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Accepted file types: jpg, png, pdf, txt, doc, docx, Max. file size: 3 MB, Max. files: 5.

Please provide further details(Required)

Please provide confirmation from the meteorological office detailing the adverse weather, weblinks from a reputable national news outlet(Required)

Please upload doctor's certificate, hospital letter, prescription, etc confirming the dates and nature of your incapacity/illness(Required)

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Accepted file types: jpg, png, pdf, txt, doc, docx, Max. file size: 3 MB, Max. files: 5.

Please upload any additional supporting documents/photos/screenshots you think maybe of help with your refund request

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Accepted file types: jpg, png, pdf, txt, doc, docx, Max. file size: 3 MB, Max. files: 5.

Please provide any additional information you think maybe of help with your refund request

Event Details

Date of event(Required)

If the event was more than 60 days ago please contact us.

Order/booking number(Required)

Date ticket purchased(Required)

How many tickets are unused?(Required)

Please enter a number from 1 to 20.

Value of unused tickets(Required)

Your Details

First Name(Required)

Last Name(Required)

Address(Required)

Town/City(Required)

Postcode/Zip(Required)

US States(Required)

Country(Required)

Phone(Required)

ATG Theatre Card Plus number

Payment

Please ensure your email and mobile number are correct. Confirmed refunds will be paid via wise.com who will email you requesting your payment details.

Payment

Please ensure your Sort Code and Account Number are correct. We can not refund the card you purchased with as we are a third party refunds service and do not hold your original purchase information. All bank data is encrypted and securely managed.

IBAN (Residents of Iceland will be paid by Western Union)(Required)

Sort Code 6 Digits(Required)

Account Number 8 Digits(Required)

Declaration

On clicking the 'Submit' button below you will be registering a refund request which we will process on behalf of the ticket agent/venue.
If there are other persons on this booking you have the authority to submit a refund application on their behalf.
You shall provide any further information which may reasonably be requested
Any costs you have incurred in preparing your refund claim are not refundable. Only tickets and associated fees (excluding the fee paid for ticket protection) may be claimed
You understand that the making of a fraudulent or exaggerated refund application is a criminal offence and may leave you liable to prosecution.
You agree that if your refund claim is paid tickets must be sent to us and e-tickets will be invalidated
You agree that we may contact you via email and SMS for the purposes of this refund claim
You agree that your name and email address will be provided to wise.com for the sole reason of processing your refund

Ticket Refund Application

Incident Details

Document Uploads

PLEASE NOTE WE DO NOT REQUIRE YOUR TICKETS TO BE UPLOADED, DO NOT UPLOAD THEM IT WILL SLOW THE PROCESSING

THE FULL BOOKING CONFIRMATION MUST BE UPLOADED SHOWING EVENT, DATE, VENUE, PAYMENT, PURCHASE OF REFUND PROTECTION FAILURE TO DO SO WILL DELAY YOUR REFUND BEING PROCESSED AND COULD LEAD TO YOUR REFUND REQUEST BEING REJECTED

Event Details

Your Details

Payment

Payment

Declaration

This website is operated by JM Marketing Ltd, 34 Lime Street, London EC3M 7AT
Registered office The White House, Castle Road, Saltwood, Kent CT21 4QY company number 5181849

Ticket Refund Application

Incident Details

Document Uploads

PLEASE NOTE WE DO NOT REQUIRE YOUR TICKETS TO BE UPLOADED, DO NOT UPLOAD THEM IT WILL SLOW THE PROCESSING

THE FULL BOOKING CONFIRMATION MUST BE UPLOADED SHOWING EVENT, DATE, VENUE, PAYMENT, PURCHASE OF REFUND PROTECTION FAILURE TO DO SO WILL DELAY YOUR REFUND BEING PROCESSED AND COULD LEAD TO YOUR REFUND REQUEST BEING REJECTED

Event Details

Your Details

Payment

Payment

Declaration

This website is operated by JM Marketing Ltd, 34 Lime Street, London EC3M 7ATRegistered office The White House, Castle Road, Saltwood, Kent CT21 4QY company number 5181849

This website is operated by JM Marketing Ltd, 34 Lime Street, London EC3M 7AT
Registered office The White House, Castle Road, Saltwood, Kent CT21 4QY company number 5181849