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Ticket Refund Application

Guide

Please note we do not require your tickets to be uploaded so please do not upload as it slows our processing of refund applications

The full booking confirmation must be uploaded showing the event name, date, venue, payment, and purchase of ticket refund protection. Failure to do this will delay your refund application being processed and could lead to it being rejected. Please screenshot or convert to a PDF/Word document.

If you are not wanting a refund of the full order only state the number of tickets and value of the tickets you are wanting refunded. Make a note in the comments section to confirm this.

If you getting an error regarding the value of tickets you have put a £/€/$ symbol this field only takes numbers.

Incident Details

DD slash MM slash YYYY
Incident date

Document Uploads

If you cannot convert your order confirmation email into a document to upload, you can forward the email to pdfconvert@pdfconvert.me and you will receive a PDF of your email sent back to you in minutes can then upload it.

Please note a third party provides this free service and we accept no liability. Service provided by pdfconvert.me

Drop files here or
Accepted file types: jpg, png, pdf, txt, doc, docx, Max. file size: 3 MB, Max. files: 5.
    Confirmation I have uploaded my ticket booking confirmation email showing all fees, venue, name of show, date, and full amount paid. Tickets are not required and I understand failure to provide the correct documents will lead to delays in processing of my refund application(Required)
    Drop files here or
    Accepted file types: jpg, png, pdf, txt, doc, docx, Max. file size: 3 MB, Max. files: 2.
      Drop files here or
      Accepted file types: jpg, png, pdf, txt, doc, docx, Max. file size: 3 MB, Max. files: 5.
        Drop files here or
        Accepted file types: jpg, png, pdf, txt, doc, docx, Max. file size: 3 MB, Max. files: 2.
          Drop files here or
          Accepted file types: jpg, png, pdf, txt, doc, docx, Max. file size: 3 MB, Max. files: 2.
            Drop files here or
            Accepted file types: jpg, png, pdf, txt, doc, docx, Max. file size: 3 MB, Max. files: 5.
              Drop files here or
              Accepted file types: jpg, png, pdf, txt, doc, docx, Max. file size: 3 MB, Max. files: 5.
                Drop files here or
                Accepted file types: jpg, png, pdf, txt, doc, docx, Max. file size: 3 MB, Max. files: 5.
                  Drop files here or
                  Accepted file types: jpg, png, pdf, txt, doc, docx, Max. file size: 3 MB, Max. files: 5.
                    Drop files here or
                    Accepted file types: jpg, png, pdf, txt, doc, docx, Max. file size: 3 MB, Max. files: 5.
                      Drop files here or
                      Accepted file types: jpg, png, pdf, txt, doc, docx, Max. file size: 3 MB, Max. files: 5.

                        Event Details

                        DD slash MM slash YYYY

                        If the event was more than 60 days ago please contact us.

                        DD slash MM slash YYYY
                        Please enter a number from 1 to 20.

                        Your Details

                        Email(Required)
                        Please tick if you are an ATG Theatre Card Plus member

                        Payment

                        Please ensure your bank details are correct. We can not refund the card you purchased with as we are a third party refunds service and do not hold your original purchase information. All bank data is encrypted and securely managed.

                        Payment

                        Please ensure your Sort Code and Account Number are correct. We can not refund the card you purchased with as we are a third party refunds service and do not hold your original purchase information. All bank data is encrypted and securely managed.

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                        Declaration

                         

                        • On clicking the 'Submit' button below you will be registering a refund application which we will process on behalf of the ticket agent/venue.
                        • If there are other persons on this booking you have the authority to submit a refund application on their behalf.
                        • You shall provide any further information which may reasonably be requested
                        • Any costs you have incurred in preparing your refund application are not refundable. Only tickets and associated fees (excluding the fee paid for ticket protection) may be refunded
                        • You understand that the making of a fraudulent or exaggerated refund application is a criminal offence and may leave you liable to prosecution.
                        • You agree that if your refund application is paid tickets must be sent to us and e-tickets will be invalidated
                        • You agree that we may contact you via email and SMS for the purposes of this refund application
                        • You agree that your name and email address will be provided to Revolut or the sole reason of processing your refund
                        Some US-based bank accounts charge fees for receiving payments, these can vary between $10-20 please be aware we do not cover fees imposed by your bank. You can check with your bank or on this partial list of the fees your bank may charge

                        See List

                        Consent(Required)
                        (Required)

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                        Registered office Gibraltar Heights, Bishop Rapallo's Ramp, GX11 1AA, Gibraltar Registered Company Number 106563


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